Customer Reviews

Advanced Sleep Medicine
Excellent
4.7
Based on 1644 reviews
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I wish I had gotten a copy of the results as well as my doctor. Thanks
Watched video several times so we were ready. Test Appliance came when expected.As promised it was already put together. At first couldn’t get all green lights. With some jiggling all was green and husband tucked in for the night. Red light came on when he got up during the night for visit the bathroom but turned green when he was resettled.In morning When test was done and removed it took 5 + minutes for test complete green light to come on.Mailed it back.Only complaint is that now that we know he has moderate sleep apnea no one has told us what happens next.
Surprisingly easy-they shipped the device to record the sleep study. Instructions were easy & clear to understand. Ship it back and my doctor easily received my results to report to me.
I had never done a sleep study before so the process was new to me. I dealt with Fernando who was not only knowledgeable, but very patient, professional and helpful. He was also reliable and followed through during the entire process.
Response from the owner: Armie, thank you for review - We appreciate it. Best regards, Kermit Newman, CEO.
I'll say I had a less than perfect experience. I called in to ask a question about the belt and got a smart answer from one of the customer support personnel. So I had to figure out the problem since they acted like I was disturbing them. The instructions had some of the print missing and did not explain how to adjust the belt properly.It is important that the instructions are legible. With words missing from the sides I could not understand exactly what to do. I'm a secretary. With that being said, this is a medical procedure and instructions need to be clear and copies need to be legible. Please make it happen so patients can be helped to the excellent standard that I believe you require.Lastly, this is only feedback to make things better. Workers are only as good as their supervisor.Thank you for caring about my experience
Response from the owner: Myra, thank you for your comments. We appreciate your feedback, especially with the intention of helping to make things better. I'm sorry you had a less than perfect experience - We strive for a great experience for every patient. I and the team here are looking into your comments and suggestions. Best regards, Kermit Newman, CEO.
Advanced Sleep Medicine Services has made the testing of my sleep seemless and easy. The process started with great communication to my questions I sent by email. The packet arrived at my home on the date they mentioned, and all materials with the test kit where very easy to follow. Definitely recommend them!
Response from the owner: Jeff, thank you for the kind review! We appreciate it. Kermit Newman, CEO.
It was really easy , I didn’t notice I was wearing it , but I think you need to add more tape to Secure the tubes to the face or body .
Response from the owner: Connie, thank you for your review and for your suggestion. We appreciate it! Kermit Newman, CEO.
The device worked well. It took me two nights to get a good reading. I was happy with the process. It was a lot easier than going to a sleep center.
Response from the owner: David, thank you for your review. We appreciate you letting us know how we did. Best regards, Kermit Newman, CEO.
The home self sleep study was very easy to use. Alot better than staying overnight somewhere....
Response from the owner: Christopher, thank you for your comment - We appreciate it! Best regards, Kermit Newman, CEO.
The staff makes the process easy and understandable. It’s been an enjoyable process so far.
Response from the owner: Melodie, thank you for the kind words! We appreciate your feedback. Best regards, Kermit Newman, CEO.
They were able to ship me the test kit and send the results in a timely manner and very helpful when I called them.
Response from the owner: Jackie, I'm glad to hear you had a good experience. Thank you for the feedback. Kermit Newman, CEO.
The test was fine. Though, having used my cPap consistently for 6 years, I had a very difficult time sleeping without the cPap.
Response from the owner: Susan, thank you for the feedback - We appreciate it. I sympathize about the CPAP! Best regards, Kermit Newman, CEO.
Easy to use 👍
Response from the owner: Janet, thank you for taking the time to let us know how we did. We appreciate your feedback. I'm glad to hear that you found the process easy to use. Best regards, Kermit Newman, CEO.
It took several attempts to get the machine to connect correctlyoverall it went well
Response from the owner: Sylvia, thank you for the feedback. I'm glad to hear that you got the device connected after several attempts - Thank you for working to get it connected correctly. Best regards, Kermit Newman, CEO.
I really enjoyed being able to take the sleep test in the comfort of my home. The instructions were clear and easy to follow.
Response from the owner: Cherrie, thank you for the feedback - We appreciate it. Best regards, Kermit Newman, CEO.
I thought it went very well. I pretty much slept all night.
Very easy to use and instructions were easy to follow
Very good customer service, they communicate very well with their patients.
This was easy and convenient to do
Easy to do.
Easy to set up the sleep study at home, fast delivery.
It was very easy and fast. Directions were easy to follow. I didn't have to miss any work to do it.
It was very simple to use
Good very good and easy thank you
The Staff was very helpful and very caring people, thank you to all
Response from the owner: Maria, it's great to see your comment - We try to show we care! Thank you for letting us know. Kermit Newman, CEO.
I absolutely love these guys, but sadly heard they went out of business.
Dane was my technician. He was very professional, knowledgeable. He was easy to talk to, answered all my questions. The room was comfortable and cozy.
Excellent. There folks are very professional and highly competent; and did I mention super kind!
It was great very professional would recommend to anyone.Thanks for a great experience.Harry Fritz
Response from the owner: Hello Harry Fritz, Thank you very much for the 5 Star rating. We really appreciate it.
Everything was just the best from the staff to the room I really enjoyed the stay Thank you!
Response from the owner: Good Afternoon Martha Ceballos, thank you so much for you review and feedback. We really appreciate your kind words. Our patient's health, safety and well-being is our priority.
Great experience! I was made completely comfortable and well taken care of. Even though they have to monitor you with tons of wires hooked up to you it was easy to fall asleep. It was a nice cool night sleep for a hot sleeper like myself. Nurse was Excellent at communicating everything that I need to know about the study and made me feel comfortable and well taken care of. Thank You!
Response from the owner: Hello Alex Garza, Thank you for your feedback and rating. We really appreciate it.
GREAT, lady that hooked me up was very good at her position. The one time i needed her she was their in 20 seconds. Great room and bed. I want those sheets never had any that soft.
Response from the owner: Soft sheets and a comfy bed are an integral part of the recipe for a good night's sleep. Thank you for the great feedback about our staff and facility! -Jonathan Sherrill, General Manager
Extremely kind and knowledgable staff, clean and comfortable bed/room... A much better experience than I had anticipated. Professional, top-notch sleep research center.
Response from the owner: Hello Roger Fisher, thank you so much for you review and feedback. We really appreciate your kind words. Our patient's health, safety and well-being is our priority.
This was a very easy and pleasant stay for my sleep test. Nichole was just a great person with a great personality to administer the procedure. The condititions for a good sleep were above my expectations, and I had a good night sleep. And, there's a Starbucks just a few blocks away for my required morning brew!
Response from the owner: Thank you Mr. David Pylman for your review and feedback. We really appreciate it. -Claudia Bair (Account Manager)
Staff was very helpful and compassionate explain everything that was going to take place. Overall a great experience
Easy to do. Pick up machine and take it home. Follow instructions and then you can go to sleep. Wake up and take off the device. Bring it back to the location you picked it up at. Wait for your results.
Response from the owner: Hello Daniel, thank you for your review and feedback! We really appreciate it.
The home test was easy but I wonder if it gives the kind of data of a true sleep study. It seemed rather shallow as a study, but if it gives full data, I guess it's okay. The equipment was fine and the staff was professional and courteous.
DANE was very kind patient and courteous he answered all of my questions he made me feel at ease I actually enjoyed my overnight stay he went above and beyond I would gladly recommend This facility
It was pleasant I had no problems at all the nurse were fantastic explaining everything that was going to happenYour room was great I was impressed I had a very good experience there everyone new what they were supposed to do and they did it. It I was very impressed
My technician made the best out of something that might be a little awkward. Made me feel welcome and comfortable. Bed was pretty comfy as were the pillows. The setup is nice, like a basic little hotel room.
Response from the owner: Hello Dennis, we are happy to hear you had a nice experience in our lab. Thank you for the rating. We really appreciate your feedback !! Claudia Bair - Account Manager
Alex was a great respiratory tech. Great asset to the company.
Response from the owner: Hello Robert, thank you so much for your rating. We really appreciate your feedback ! Claudia Bair - Account Manager
Clean very friendly employees. Nice experience
Response from the owner: Hello Catherine, thank you very much for the review. We appreciate your rating and are happy to hear that you had a pleasant experience at Advanced Sleep Medicine Services Inc. Claudia Bair - Account Manager
Rooms and beds were very comfortable the people who assisted in the sleep study were very professional and kind thank you so much
Response from the owner: William, thank you for the kind words. We appreciate it. Kermit Newman, CEO.
The facility was very nice, almost like staying in a hotel. The tech on duty (Dane) was very professional. Explained every detail as we went along and was very reassuring. I did put on the CPAP about halfway through the night and not having used it before, it took some getting used to. Again, Dane was very supportive.
Response from the owner: Hello Greg, Thank you so much for the 5 Star review. We are very happy to hear that you had a good experience at Advanced Sleep Medicine Services Inc. We appreciate the feedback. Claudia Bair - Account Manager
The young man was very friendly. Knows his job very well. Again thank you
Response from the owner: Hello Carlos, thank you for your review, we really appreciate your feedback! Claudia Bair - Account Manager
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