I thought it was a very pleasurable and intellectual experience regarding my overnight stay at Advanced Sleep Medicine Services. I thought the staff was very agreeable and had great customer service skills. I enjoyed my time at Advanced Sleep Medicine Services.
17:26 22 Sep 20
Five stars is not enough to rate my experience with Byron! He was so incredibly pleasant, thorough, and knowledgeable! Super nice guy that put my nerves to rest immediately. Byron exemplified professionalism from start to the end of his shift. He definitely deserves to be promoted!!
02:01 19 Sep 20
Staff was excellent! It’s just hard to fall asleep with all the wires on you.
04:48 18 Sep 20
Great service they make you feel comfortable
16:42 16 Sep 20
Very nice staff, comfortable and clean
20:16 15 Sep 20
She was very nice she did an awesome job. Thank you just forgot her name lol
16:18 14 Sep 20
Very pleasant experience all around. My technician, Stephanie, was very informative, the facility was very clean, and I found myself quite comfortable throughout.
20:13 13 Sep 20
16:13 09 Sep 20
My experience was wonderful! My tech was very knowledgeable and friendly. He explained the procedure and made me feel very comfortable. He even brought me extra pillows. At one point i woke up and had to use the restroom so he helped me out of bed and then Re-hooked me back up so I could sleep for two more hours. I was very pleased with this as i have done sleep studies before and if i got up they made me go home and I didn't feel id slept enough for the study. So i left this time feeling id gotten a full night's sleep and cant wait to get the results. I felt right at home there and well taken care of
16:30 07 Sep 20
I'm so happy I went to this clinic, they made my experience so great. I have to say that the technician was super professional and nice. He made me feel so comfortable. He explained me everything, and was so patience. The place itself was very clean and comfortable. The room was big with comfortable bed. I slept like a baby:) I highly recommend this clinic, definitely 5⭐ service.
17:11 06 Sep 20
My experience was great, tech was cool and it went smooth.
18:15 01 Sep 20
It was great very professional would recommend to anyone.Thanks for a great experience.Harry Fritz
19:10 30 Aug 20
Emerson made a very personable and professional presentation for Advanced Sleep Medicine Services. Although I have had sleep studies before (and knew what to expect) he walked me through what to expect for each step to the calibration. KUDOs to Emerson!
02:56 30 Aug 20
I was nervous about my sleep study, my care taker for the night was very professional, I did not get his name. He explained every step along the way, which made me feel relax, the bed was very comfortable and the room was very cool, I even watch T.V to help me fall asleep. I highly recommend Advance Sleep in Encino, Ca.
15:39 26 Aug 20
very nice experience Great Staff very calming
21:30 23 Aug 20
Great and very comfortable environment , felt safe ,great communication . I was very relaxed and slept great.
19:36 23 Aug 20
Everything was just the best from the staff to the room I really enjoyed the stay Thank you!
16:20 20 Aug 20
Great staff great experience. The staff was absolutely fantastic very friendly also, they answered all the questions I had to ask due to the fact I never did a sleep study before. Advanced Sleep Medicine is amazing. Keep up the great work guys and gals
16:14 17 Aug 20
Very friendly very helpful and very nice and clean rooms my daughter is disabled and they had the right equipment for ger to sleep in and be comfortable!!
16:23 13 Aug 20
Considering the circumstances surrounding the procedure my overall experience was better than expected. The person responsible for administrating my test was respectful, competent, and made the experience as comfortable as possible. Thank you
Kyle W Hill
04:39 13 Aug 20
Great experience! I was made completely comfortable and well taken care of. Even though they have to monitor you with tons of wires hooked up to you it was easy to fall asleep. It was a nice cool night sleep for a hot sleeper like myself. Nurse was Excellent at communicating everything that I need to know about the study and made me feel comfortable and well taken care of. Thank You!
16:11 11 Aug 20
Stephanie was amazing and was very patient with my 5 year old.
16:45 10 Aug 20
You did fine, unfortunately I don’t think I slept
16:37 10 Aug 20
They were very understanding and accomadating!! I completely recommend!! Very comfortable sleep!! Thnk U!!!
03:38 08 Aug 20
The technician was great.
16:50 03 Aug 20
My experience at Advantage was great. I felt safe and secure. I was also able to get a good night sleep
16:28 03 Aug 20
Great facility. Incredible staff.
16:28 03 Aug 20
My tech was very efficient and friendly. I had a nice, private room and the bed was very comfy! I was very pleased with on-site and auxiliary staff. I highly recommend ASMS.
16:31 30 Jul 20
I had a great experience. At first it was a little uncomfortable trying to fall asleep because I'm in a whole new environment. What made everything better was the person working on duty, Dodge. He was so polite. friendly, caring and just made me feel safe and welcomed. Please let Dodge know.Thank youNes V Rodriguez
17:46 28 Jul 20
Andrew was so professional and had a great attitude about. He is a great asset to your company!
22:48 24 Jul 20
I appreciated the care and time the staff took to make me comfortable during the testing. The wires and nodes are cumbersome and all over your body but they really try to make it as easy as it can be for you to move and find a comfortable position.
22:32 23 Jul 20
Clean and comfortable. Kind and caring technician.
17:04 23 Jul 20
Best customer service from Sandra B. Great experience i would definetely recommend them to my friends and family.
02:41 22 Jul 20
The MEDICAL staffThat helped my husband- was polite and very professional. He Explained everything to us and provided a cot and recliner for me( since I am the primary caregiver) We were reluctant if that night would be a success, but it was !He slept deeply and was a success ofRecording.and after enough data input- we were free to go( after fully awake)HE WAS A SUPER YOUNG MAN ! Thank youFIVE STARS !!
17:53 21 Jul 20
Supper awesome experience picking up. Nikki helped me out and took her time to explain things over with me. Much appreciated and loved her vibe.
16:41 19 Jul 20
Amazing & Completely comfortable experience. Thank you so much. 🙏
19:17 18 Jul 20
Staff is polite informative and extremely helpful! They took care of me and my little girl during her stay and she felt safe!
16:05 18 Jul 20
Romania was very professional and answered all my questions. I enjoyed talking to her and getting some of her background history.
23:44 16 Jul 20
I t was a very pleasant experience, both the staff and accommodations were great
Talcum Marsh III
17:34 16 Jul 20
I was greeted at the door by Ernie (female not sure how to spell her name) from the moment we met she was so caring and very professional. She was very thorough going over everything. I was so excited to have the study done to better my health and I think that made this whole process easier. The room was clean and neat like a 5 star hotel. She went above and beyond to make sure I was comfortable. Now just waiting the results wish I hoped would be ready sooner. If I had any complaints that would be it. Due to the nature of things with COVID I am understanding that things take extra time . Definitely recommend this place
16:23 16 Jul 20
I called Advanced Sleep for assistance in driving to the facility and Makayla (?) stayed on the phone until I arrived. She was a Godsend. Then, upon my arrival, Andrew was amazing. He was cordial and friendly and helpful in calming my nerves. I cannot praise your services any higher. The people who represent you are amazing!
19:14 14 Jul 20
Great staff love this place I could stay and do more sleep study's there if I could, Bottom line this is a good no great place to good and have your sleep study's to all of you best wishes and God bless you all
16:28 13 Jul 20
The room was as comfortable as it could be and the Sleep Study Tech was very nice and knowledgeable. I wasn't sure what to expect, but she made sure she explained everything and I had an overall good experience!
16:04 13 Jul 20
Good customer service and clean rooms
00:44 13 Jul 20
It's very nice and clean, the lady that did my sleep study was super nice and professional.
22:46 12 Jul 20
I really enjoy my experience ......the tech that help was very nice
18:35 12 Jul 20
Thank you for the comfort you provided during the sleep study and for treating me so kindly. You all are great and very much appreciated individuals. Thank you for the great experience!! 😊
18:16 11 Jul 20
My technician was fabulous! Facilities clean and most importantly bed comfortable. Thanks
16:45 11 Jul 20
Wonderful. I was there with my 11 year old son. We were asked questions and had our temp checked before we were allowed to enter. We were escorted to a private room . (Very clean) we both felt very safe. Every staff we encountered wore full PPE. The patient was unable to wear a mask due to all of the wires , etc that are put on him. But we were in a enclosed private room the whole time. I personally continually wore my mask ( 10hours) As a personal precaution. Professional staff from beginning to end. I highly recommend this facility.
19:53 08 Jul 20
I had a sleep study Multiple Sleep Latency Test on Monday night -7/6 and also on Tuesday morning - 7/7. The sleep study went fine until at 5:30 a.m. I was awakened and took my morning medications and ate my peanut butter and grape jelly sandwich @ 6:00 a.m. and I either watched Channel 5 morning news or read my Kindle and II had to stay awake until the Multiple Sleep Latency Test started at 7:25 a.m. The first of four tests - there were a total of four rest every two hours went fine and I fell asleep right away. When I woke up the light in the room was on. I then either watched TV or read a book on my Kindle between the tests. The second, third and fourth tests I just closed my eyes and relaxed my body since I wasn't sleepy at all. The testing was fine and the technician Damien was a GREAT man. If anybody is recommended by their doctor to have a Multiple Sleep Latency Test I would recommend the Torrance location since it was close to where I live.The room that I was in (#11) was really nice and the bed, pillows were very comfortable to sleep on.Loraine Roberts
18:55 08 Jul 20
The place is really nice and comfy inside. The tech was super nice! I was nervous going there but felt better once I was there. The rooms are not cold like at a doctor's office. The bed was super comfy and they had nice TVs with cable.
16:06 06 Jul 20
My technician was very kind, explained everything to me. Overall it was a good experience considering nobody wants to sleep with a bunch of wires attached all over them
22:26 05 Jul 20
HIGHLY RECOMMEND This facility !!! It was excellent due to the terrific tech and Super clean, comfy and well decorated sleep tx room. I had a lot of anxiety beforehand and it immediately went away upon entering. Very professional and the tech really went up & beyond the call of duty to accommodate my special needs due to my health and lack of mobility etc.
Nancy Nuccio Adams
22:29 04 Jul 20
I forgot the guy’s name but he was really really cool he was very clear and detail on everything he did.. at first he was uncomfortable to put the puddy in my hair because I wear my hair Urban so I told him don’t worry about that I can fix my hair.. so I moved my hair around for him, then he asked me what’s my occupation I told him and he asked as I going to school I told him I just started Respiratory therapist program at ACC he lighted up so he talked and explain everything to me while he did his work, he was fun and great if I had to do it again I’ll go to him so the shift for 07-01-20 I came at 8:45pm it was the man who worked that shift cool dude I enjoyed them. Now the lady who woke me up she was very nice and quick
16:41 04 Jul 20
Jessica Dw La Torre
16:22 04 Jul 20
Very clean and comfortable rooms. The staff is very knowledgeable and explained everything that was happening and answered all of my questions. Although i felt awkward prior to the test, my sleep study professional was very friendly and welcoming..
16:28 03 Jul 20
Very clean, nicely decorated facility.Very comfortable rooms.Helpful and courteous technicians.Much like staying at a vacation resort 😉.
21:38 02 Jul 20
Very professional staff and really convenient environment for a sleep study it felt like my own bedeoom a good simulation of the real bedroom atmosphere to help the patient fall asleep 😴
21:31 02 Jul 20
I felt very safe and well cared for at the sleep lab. The technicians helped me get in and out of bed and were gentle and affirming. Thank you.
21:53 30 Jun 20
19:44 30 Jun 20
Very professional very safe
18:37 29 Jun 20
The tech was welcoming n friendly. She even made sure that car is locked prior to dtarting.
16:18 29 Jun 20
El técnico dió muestras de un gran profesionalismo. Las instalaciones limpias y cómodas.
00:50 29 Jun 20
It was ok
21:51 28 Jun 20
It was like sleeping in a 5 star hotel the staff made you feel right at home!!!!
16:12 28 Jun 20
The respiratory therapist was very kind and supportive. I was worried about covid and she made me feel very safe as she was fully masked when placing the testing equipment on me. I have had 3 sleep studies in my life and this was the best experience out if the three. thank you.
16:05 28 Jun 20
Nice place!! Wonderful people I went so smooth the I dint want to go up the next morning!! Thank you guys so much !!
05:17 28 Jun 20
I was afraid I wouldn’t be able to sleep being in a different place and being hooked up to wires. But the room and bed were very cozy. And Vanessa was wonderful. Very sweet, personably and professional. She made the experience so much better and made me feel at ease.
19:52 27 Jun 20
Great service they were nice again everything to you....everything was clean.
19:39 27 Jun 20
Slept pretty decent considering all the connections and medical input devices that you need to have attached to you. Had a little bit of trouble with my Uber, but I googled the address and the office was on the back side of the building. I realized that the issue was because the Uber driver didn't know the specific suite number.
18:11 27 Jun 20
Very friendly and helpful. Comfortable stay overnight.
16:52 27 Jun 20
Although it felt strange to have all those wires attached to your body and try to go to sleep in a strange place I must say Patty(the technician)was very pleasant which made relax so I coul go to sleep If I ever have to go back I want her to take care of me She's the best
18:38 26 Jun 20
We felt welcome and I love how they made my daughter comfortable
16:32 26 Jun 20
I got there on time went to the 3rd floor the nurse was super Nice and help me right away very friendly to bad i did get her name after getting hooked up laid down the bed was super soft and fell asleep easily and no noise very quiet and peaceful it was avery nice experience
19:44 25 Jun 20
GREAT, lady that hooked me up was very good at her position. The one time i needed her she was their in 20 seconds. Great room and bed. I want those sheets never had any that soft.
16:34 25 Jun 20
The tech was very nice!
16:10 25 Jun 20
Extremely kind and knowledgable staff, clean and comfortable bed/room... A much better experience than I had anticipated. Professional, top-notch sleep research center.
16:09 25 Jun 20
My experience went well. Staff was very friendly and attentive.
02:13 23 Jun 20
I had a great experience with Advanced Sleep Medicine Services for my in-office sleep study. Made appointment online as well as completed paperwork. Check in for the appointment was quick, and the technician was friendly, professional, and proficient in installing all the various sensors. The sleeping room was very nice and the bed and bedding very clean and comfortable.
17:50 22 Jun 20
The staff was very helpful and the room was very clean I don’t have not one complaint my appointment was canceled and the staff straightened it out and took me in the bed was very comfortable if I had to do a sleep study again it would be at the clinic on Olympic thanks to the staff again so compassionate and caring
16:57 22 Jun 20
The staff technician was very friendly and gave instructions well. The bed and room were comfortable and clean. Overall a quick night.
22:08 21 Jun 20
Great experience, with helpful staff! My stay here was great thank you.
20:46 21 Jun 20
Yes our nurse was the Best Thanks for the hospitality 😊♥️
17:35 20 Jun 20
16:10 20 Jun 20
Patty was the best hands down from the time we went in until the time we left and the facility was absolutely amazing clean and comfortable my ten year old was even comfortable and he is very particular when it comes to staying places and he was extremely comfortable and again the staff helped as well would definitely recommend this place!!!!
Tell the truth Even if it hurts
16:55 19 Jun 20
I originally thought I was going in to be the main cast member for SAW 7 but upon arrival felt at ease and very comfortable. The person monitoring me was very helpful and comforting. The whole thing was over in the blink of an eye.
16:46 19 Jun 20
Melissa was very professional and calming as the wires/connections at first seem uncomfortable. Her demeanor made it easy and I went to sleep right away, which is unusual even fir me at home. I highly recommend doing this test. It will help you to know how you are sleeping and diagnose what to do to live a longer healthy liver life by getting a deeper, longer sleep. I’m glad I did this now and do will you be.
16:16 19 Jun 20
Like some have mentioned, I ran into some difficulty getting into the building. I called the Sleep service and they gave me a code to enter. No problems after that. My technician was very friendly. It was a bit awkward trying to sleep with the wires they put on you for readings, but that is to be expected. Bedroom and bed were comfortable. They have a tv and wi-fi available.
22:31 14 Jun 20
I thought it was fine. Richard ( the respiratory therapist) was very kind, attentive, courteous and excellent. My only complaint was there was no one else in the building— which didn’t seem professional. Also— I wish I had been aware I would be awakened at 5 am and out the door at 5:15!
19:28 12 Jun 20
Staff was very accommodating and understood its hard to sleep with out my significant other in the room and set her up last minute. He was very knowledgeable and extremely nice and professional.
16:25 12 Jun 20
The person who helped me was Paulina and she was great! They are so friendly here, and this experience went well and was very interesting, too. The bed was Soo comfy! The room was nice and clean. Overall, 5 stars.
16:26 11 Jun 20
Richard the technician, he was great and the best.All of them were so profesional.. love it.. i couldnt ask for more.. im very happy.
16:12 09 Jun 20
Very clean, well lit. I've have a few sleep studies, and this one was by far the best one. The previous one was dated, dark and gloomy. The staff was very unconcerned not once did she smiled. I didn't know if her lack of concern was me or because she just didn't want to be there. The staff at Advance was very accommodating and friendly. These are the reasons I gave 5 stars!!
07:04 09 Jun 20
Very simple and easy to use, and the instruction are easy to follow. I had a very good experience with the units
05:35 09 Jun 20
This was a very easy and pleasant stay for my sleep test. Nichole was just a great person with a great personality to administer the procedure. The condititions for a good sleep were above my expectations, and I had a good night sleep. And, there's a Starbucks just a few blocks away for my required morning brew!
02:44 08 Jun 20
Thank you for the service! Tech was A+, very knowledgeable , caring and very polite.
23:17 05 Jun 20
I had a wonderful experience at Advanced Sleep Medicine of Garden Grove, CA. The nurse who attended me Areli, was very knowledgeable & kind...thank you.😉
02:41 05 Jun 20
I am very thankful to the very helpful gentleman that was working the evening I had my appointment. I forgot his name and I feel bad about it but he was very helpful with any questions I had and accommodating. My previous experience at another sleep center left me putting off my appointment here for some time but now I wish I had done it sooner. The beds are very comfortable and I was so excited when I saw they had adjustable beds too! I have one at home so it was almost like being at home except with a bunch of wires attached. The rooms were also nice, I would suggest everyone to go here if you need a sleep study.
20:09 03 Jun 20
Great place 👍, good customer service and friendly staff
03:57 03 Jun 20
Hon was very professional and an all-around great guy he made the sleep study experience very comfortable thank you Hon
08:17 02 Jun 20
Attendant very sweet and made me feel at home and comfortable. Everythging was perfectly clean and so comfortable.
17:00 01 Jun 20
Very cozy place I highly recommend for advanced sleep study
16:09 01 Jun 20
Enjoyed the experience. Personnel very courteous and professional . They had a vast knowledge of sleep disorders and very good responses to my technical questions.
02:30 29 May 20
The nurse there greeted me as soon as I walked into the facility. She identified herself and then let me know what was going to happen and how it was going to happen. She did everything she had to as far as connecting me to the machine. Then in the morning she told me I was ready to leave. I Didn’t have any problems at all here.
04:46 25 May 20
Staff was very helpful and compassionate explain everything that was going to take place. Overall a great experience
01:33 25 May 20
Advanced sleep is a very comfortable and home like environment with professional staff that really give you full attention. I felt very relaxed and in good hands during my overnight stay there. Thumbs up and I would definitely recommend this place in Hemet to do your sleep study
Lawrence King Jr
20:23 24 May 20
Everything was great! I was treated great and was at ease with everything I needed to do. The technician, Crystal, was awesome!
15:22 24 May 20
I read the material before I arrived for my appointment, I made sure I arrived at my scheduled appointment time. I was somewhat disappointed that it took about an hour before the tech arrived in my room to hook me up to the study machines.
04:05 24 May 20
Una esperiencia muy linda me senti como en casa y el personal muy amable gracias por su excelente trabajo.
23:29 23 May 20
I didn’t have any issue, the person that assisted me with my sleep study was very helpful and professional .
19:19 23 May 20
Very pleasant and informative staff. I felt safe during the equipment exchange. Appreciate you all very much. Thank you for your service.
16:54 23 May 20
Exceptional, professional care throughout the study, provided by personable staff interested in my comfort and ease. Thank you!
16:39 23 May 20
Took my daughter for her overnight sleep study , very polite, let her know every step that was being done and made her feel comfortable
16:24 23 May 20
The techs were fantastic!! Friendly, knowledgeable and comforting. Of course my experience started of like a horror movie. Arriving at night, no lights in the parking lot, and the entire building was locked. No lights in the building except one office on the top floor. Yep, that's where I was supposed to go. Evidently, there's a key code that was never given to me prior to my arrival. Actually, nothing was told to me prior to my arrival. After calling the number to the company, a lady gave me the code. I went into the building, shut the door behind me, only to be locked in a DARK building with a long hallway. The elevator was " out of order", and this was unnerving. A woman, by myself in the dark in a strange building...ugh!! I made my way up to the top floor, that found again was totally dark. I walked to a door, cracked open and I peaked in, I was in the right spot, but I didn't see anyone. Finally, my tech appeared, but I was scared to death. Now I'm supposed to go to sleep....ummm, that took a bit. Again, the techs that do the sleep study are AMAZING. I'm glad I did it, but wow, what an adventure.
04:54 19 Mar 20
Clean, comfortable, lovely staff
22:52 18 Mar 20
The room was clean and hotel like, very cozy! My nurse/ tech was great! Very personable, professional and explained everything before, during and after the whole process so I knew what was going on and was able to relax and sleep. I had a great experience!
17:22 18 Mar 20
A challenge getting scheduled, but the service itself works well.
23:45 17 Mar 20
Mi hijo y yo, nos sentimos muy cómodos, elTécnico fue muy profesional y amable. Gracias
18:04 17 Mar 20
Room was a little cold. Tech was excellent explaining the procedure.
16:50 17 Mar 20
Excellent customer service, rooms are very clean and nurse very friendly.
16:32 17 Mar 20
The staff took very good care of me all through the night.
15:10 17 Mar 20
Your people at the sleep center in Hemet that night were great, very courteous, and very professional!!! They were very helpful, explained everything, and listened to your questions and answered them fully!!! To say again, your two employees there were great!!!
01:16 17 Mar 20
Staff was friendly and very nice. But my room door was opened by some unknown person while I was trying to fall asleep. It was startling and disruptive. I think that if they put a number or some sign/decal on the door to indicate it's a patient room (and not a potential restroom/ or another communal room) then the mistake will less likely happen. Other than this instance, it was a pleasant stay.
19:14 16 Mar 20
The technician was very nice, it was clean and we slept decent. The parent cot was not as comfortable and I had to take care of 2 kids the next day, it was a long tired day for me the mom on a cot with what felt like a spring in my back all night long.
16:47 16 Mar 20
A great experience. Thank you so much. Miriam Mendoza
16:45 16 Mar 20
Easy to do. Pick up machine and take it home. Follow instructions and then you can go to sleep. Wake up and take off the device. Bring it back to the location you picked it up at. Wait for your results.
Daniel K Olsen
19:07 15 Mar 20
Amanda, who was the employee who assisted my husband was professional and courteous. The office and sleep area was very clean.
01:38 15 Mar 20
Vanessa was very professional, couteous, and competent.. I give her the highest rating.
17:41 14 Mar 20
The actual experience was excellent. Getting appointment set up was the exact opposite. Took four months.
16:47 14 Mar 20
The process was efficient and the technician was friendly and competent.
19:57 13 Mar 20
I had a very good experience I got lost on my way over there and I got there and late They were very considerate they still took me in. And the man who was working that night .he was very kind young man so anybody wants to do a sleep study I Do recommend it.
16:43 13 Mar 20
I did not sleep at the center. I took a 45min instruction class.Everything was explained and demonstrated.
16:43 13 Mar 20
The place was very comfortable, clean and welcoming.The staff was great. Bernard was my personal staff member. He was very kind, respectful, and helpful.
17:21 12 Mar 20
The procedure was explained very well and it was simple and easy. Painless.
16:33 12 Mar 20
The technician in the Pasadena office treated me very wonderfully. However I wanted to again express my displeasure with the West Covina office and the way I was treated there two nights earlier. You need to do something about that. Which is why you only get 4 stars.
16:21 12 Mar 20
Everything is clean and comfortable. The room feels more like a hotel room than clinical.The staff is friendly, knowledgeable and professional. I definitely recommend this facility.
03:29 11 Mar 20
I did not do my sleep test at the center, I did my sleep apnea test at home.However, Jessica, the woman who trained me in the use of the equipment was very thorough and nice.
04:12 09 Mar 20
The technicians at Advanced Sleep Medicine are very helpful they know how to deal with people. For me being at this place was a great experience.
19:11 08 Mar 20
Technician Rosalinda was very pleasant and efficient. Only complaint is the call button light should be lit at night. I had to struggle very hard to find it in the dark. Also instructions for entering the facility should be given in advance. I had to go around the building before I could get in. I have angina so it was very difficult. Otherwise a good experience. Thanks.
19:00 08 Mar 20
Was comfortable to sleep with. Not too much distraction from my sleep like I thought it would be.
01:16 08 Mar 20
What it comes down to is the people. The staff made it a 5+ star experience. Big thanks from me.
20:08 06 Mar 20
The staff was so exceptionally nice Karina is a hard worker and she's very kind and polite she made the experience awesome I was very pleased!!!
18:38 06 Mar 20
Professional presenter. No wasted time.
KYLE M. MCWHORTER
17:04 06 Mar 20
It was a good experience, the place was very Clean , the Tehnitian was very nice and clean, very professional, thanks 🙏
16:53 06 Mar 20
Great staff super comfortable bed and bedding. Serene environment. Very quiet
16:51 06 Mar 20
I left my pillow there, and after two attempts to get it, I’ve had no response from them. They are not open for business during the day so I’ve been unable to retrieve the pillow. The courtesy of a phone call from the Kearny-Mesa office would be most appreciated. Calling the 800 customer service number did no good. You have my phone number, please call me
16:44 06 Mar 20
Had a great night my technician was excellent
19:20 05 Mar 20
Technician was very punctual and extremely organized in handling my situation. No issues at all
18:17 05 Mar 20
Overall my experience was very good! Nathan was excellent! He was kind, polite, attentive and gave instruction all through the night to reassure me and contribute to my level of comfort. He called me earlier in the evening to see if I had any questions and if I knew where to go. That call did so much to lessen my apprehension of being in a strange place, especially overnight and with someone I didn’t even know!Overall the room, bed, linens, were very attractive, clean and comfortable. There was a large recliner chair in the room that had damaged the side of the wall which was a bit unsightly. Also, used toilet paper could not be flushed and had to be placed in a receptacle which was a bit off putting. In general I would recommend the procedure and the facility especially under the direction of Nathan!
17:37 05 Mar 20
There’s not enough room here to explain the wonderful, truly personal service I received at the Indio facility. What made this a pleasant experience was the attention of the tech, Nathaniel. Very professional, yet personable. He showed who he is as a person when he helped me get into the building, avoiding an escalation with an unreasonable irate UBER/LYFT driver. He is the best this profession can achieve. Kudos to him!
16:43 05 Mar 20
She was a wonderful young lady!! She answer all my questions. So very caring.
16:31 05 Mar 20
03:24 04 Mar 20
Personnel were friendly but professional. The bedroom & bedding were clean and comfortable. They willingly accommodated my nighttime bathroom needs. Considering all the connections & wires, I slept quite comfortably. All in all it was a pleasant experience for me.
17:00 02 Mar 20
My technician Patty was amazing. Very clean and professional.On my second visit my technician was Ernie she was just as professional and friendly. A great place for a sleep study. Highly recommend.
15:48 02 Mar 20
Going to be hooked up to a bunch of things and sleeping elsewhere knowing you are being monitored doesn't seem appealing in the least. The facility and staff member made this the least amount of horrible that it could be. The room was clean, the bed was comfortable and the staff knowledgeable.
14:52 02 Mar 20
Clean, quiet, pleasant. Friendly technician. Recommended.
19:10 01 Mar 20
They made the sleep study and follow up cpap fitting as comfortable as possible and were very helpful with any questions I had during the study.
16:50 01 Mar 20
The Technician was amazing, helpful and answered any questions. I couldn’t have asked for a better experience.
17:44 29 Feb 20
Very easy and comfortable accommodations. My technician was super nice and reassuring
01:23 29 Feb 20
I was sooo nervous having to stay here overnight and by myself. However, one of the nurses, Byron made me feel so comfortable. He explained everything thoroughly and made sure I was good. I had a great experience here.
19:22 28 Feb 20
Outside of not being able to play the instructions video every thing else went well.
02:08 28 Feb 20
The technician was super friendly and explained everything thoroughly. The room was clean and very comfortable.
16:51 27 Feb 20
Center is incredibly comfy, clean and quiet. Staff is friendly, helpful and incredible at explaining the process. Had no problems sleeping.
16:24 27 Feb 20
The staff was very professional and nice. It was a 5 star experience. Nice Bed. Great Place.
22:47 26 Feb 20
This was my first sleep study. All was good. Very accommodating. Next time I will bring my own pillow but all in all it went great!
03:07 25 Feb 20
The experience here was comfortable and very friendly making for a relaxing environment.
18:18 23 Feb 20
Very efficient and considerate. Preparation is tedious and was performed meticulously. I got to sleep immediately and slept well. The building does not have a number on it so it is difficult to find. I did not feel well in the morning but that is typical for me; I felt rushed in the morning.
16:54 23 Feb 20
Extremely professional and helpful throughout the process. The technician explained everything thoroughly and provided insight on the intention of the study. The rooms were clean and the bed was comfortable. Though it was weird sleeping with all the wires attached, the staff ensured I was at ease making the entire process easy to accomplish.
16:35 23 Feb 20
The woman that helped me was very attentive and was very aware of what she was doing.
16:29 23 Feb 20
Great beds and staff.
06:34 23 Feb 20
Staff was very welcoming. Answered every question asked in a kind manner. Amenities were perfect for my stay.
21:31 22 Feb 20
The home test was easy but I wonder if it gives the kind of data of a true sleep study. It seemed rather shallow as a study, but if it gives full data, I guess it's okay. The equipment was fine and the staff was professional and courteous.
17:38 22 Feb 20
DANE was very kind patient and courteous he answered all of my questions he made me feel at ease I actually enjoyed my overnight stay he went above and beyond I would gladly recommend This facility
17:27 22 Feb 20
I had a great experience at encino sleep apnea study. They put me in the presidential suite. It was wonderful. Thank you so much.
16:45 22 Feb 20
This was my second sleep study in one month it went smooth , study was on time v,ery expeditious,l slept like a baby, was in and out of there before I knew it very pleased
16:32 22 Feb 20
The staff was friendly and attentive. They made the experience pleasant and comfortable.
23:25 21 Feb 20
tge Staff was very thorough and did a great job!
Gunnar Van Curen
16:38 21 Feb 20
Very professional and patient. Thank you so much, the nurse was absolutely great.
22:01 20 Feb 20
I had to have 2 tests done, both technicians were amazingly professional, kind, patient, and a pleasure to be around! Huan was thoughtful and I felt he went the extra mile to make me feel at ease. Definitely recommend them for anyone needing a Sleep study done!
16:44 20 Feb 20
I arrived at 8:30 pm Ms Valentina greeted me with a smile and brought me in their suite, she introduced me with Angela. Admission was very easy, I let them know I had submitted everything online, they both checked and found it.Angela was my technician, she is fabulous, caring, professional, friendly, helpful. She explained everything step by step, I felt safe and comfortable making me feel at home. Valentina and Angela truly demonstrates sincere teamwork experience. Both ladies were very kind. I was reluctant but they made me feel safe , comfortable and feeling right at home . The room where I spent the night very clean, comfortable and accommodations better than a five star hotel. Both Angela and Valentina are big assets and are awesome contributors of exceeding expectations, it is truly a blessing been cared by wonderful people who treated me like family
12:40 18 Feb 20
Pleasently surprised. Bed and facility comfy. Technician was knowledgeable and patient with my questions. Downside was the directions. I walked around the bldg. for 20 min before finding the correct dble doors. A simple sign on the door would help.
19:21 16 Feb 20
The technician was very helpful and answered all my questions. The only problem I had is they never told me the door code over the phone and I didn’t know I needed one. I had to walk around the building checking all the doors until I finally found someone to let me in. Once I was in it was a good experience.
18:59 16 Feb 20
The facility & staff were amazing.
17:05 16 Feb 20
A beautiful clean center with comfy beds. The professional staff, Bryon was helpful throughout the night. Many trips with bathroom breaks. He explained the sleep test, the equipment, the reading, and the report will take 2 weeks. Great smiles, warm and friendly service staffs.
19:04 15 Feb 20
I now know my machine is outdated With your test machine I had the best night sleep I have had in a long time
17:38 15 Feb 20
It was pleasant I had no problems at all the nurse were fantastic explaining everything that was going to happen Your room was great I was impressed I had a very good experience there everyone new what they were supposed to do and they did it. It I was very impressed
16:50 15 Feb 20
The service I received at your Oceanside office was a veritable clinic in courtesy, service, and professionalism. I was greeted by Ashley with courtesy, respect and professionalism. Her tone and manner were positive, first rate in all aspects. Her explanation of the procedure was specific, helpful, and instructive. At all times she was the image of how this process should proceed.I will admit to having been a bit apprehensive about this procedure. By the time I left those concerns were totally delayed. Good for you.That night as I applied Ashley‘s instructions to the set up and procedure, the process worked exactly as it should, and I spent a most comfortable and productive night.
18:28 14 Feb 20
Staff are very thoughtful and helpful with all your needs.
17:55 14 Feb 20
The host/ watcher was very nice and helpful. He is a true jokester. He made me feel so comfortable and he explained the process so well. Answers alll questions and knows exactly what he is doing. I have curly hair which made it a little time consuming for setting up the wires, the guy did a wonderful job places the wires and removing them! I would totally do it again, but the only downfall was I stayed in a smaller bed and a smaller room, than all the other rooms. So I had a little trouble falling asleep since the bed was smaller than what I am use too. I think all beds should be the same size not to feel out of space or feel some type of way staying in a smaller room. But I would totally do another sleep study here!
21:24 10 Feb 20
Thanks for your warm service and I feel very comfortable, thank you again.
Mei Fung Yeung
16:56 10 Feb 20
We had a marvelous stay and the employees where very helpful.
20:15 09 Feb 20
The tech was great!
17:22 07 Feb 20
My technician made the best out of something that might be a little awkward. Made me feel welcome and comfortable. Bed was pretty comfy as were the pillows. The setup is nice, like a basic little hotel room.
07:27 07 Feb 20
I really didn't know what to expect. All and all it wasn't too bad.
16:27 06 Feb 20
Very nice experience.
23:18 04 Feb 20
Alex was a great respiratory tech. Great asset to the company.
22:22 04 Feb 20
Very professional and friendly. Clear instructions of what was happening were explained, step by step. I felt very comfortable. Staff was very kind and accomadating.
17:21 04 Feb 20
One thing that confused me when arriving at the facility is that it’s inside the big office building with the parking garage underneath it. I could see a sign with Advance sleep on it so I had to check the address again and make sure I was at the right place. It actually worked out to be better than I expected because it’s quite a secure location. You access the office from the elevator in the parking garage if your there after hours! On the wall beside it there are instructions on how to use the elevator because it is locked and requires a passcode. When I finally made it to the office I was greeted by Michael who was my Respiratory Therapist. He was welcoming and friendly and showed me to my room for the night. In the room there is basically everything you would have in a hotel room (except the minibar!!) The room was cozy and clean. The wires were all laid out on the bed so after getting changed into pjs I sat in a chair where Michael attached all the wires to my head, legs and chest. He was easy to talk to and super friendly. It made me feel much less anxious. There is a bathroom with a shower, sink, toilet and plenty of room to change. It’s very clean and nicely decorated. After laying in bed and after Michael had calibrated the wires and machines I was able to either watch tv, read or use my phone until I was sleepy. You have a call button and you can press it if you need assistance during the night. It was easy to detach me from the wall so I could use the restroom if I needed it. The bed in the room could have been a little more comfortable but it’s only for one night and the sheets were very clean and soft so it wasn’t a big deal. After the night is done, I was woken at 5am to be detached from the wires and after you’re unhooked you can leave. It was such a smooth process and not as worrying as I had thought. There are quite a few other bedrooms in the facility so you can sometimes hear noises but it wasn’t a problem either. I would definitely recommend this sleep study center. And Michael gets 5 stars from me!
17:20 04 Feb 20
Your representative in Bakersfield was amazing. She was (Ashley I think) informative, punctual and explained the video, in regards to presenting her presentation. Ashley went above and beyond ( in my case) to research what exactly my doctor was requesting. (There was some confusión by kaiser). She was polite. Respectfully Norma Weyher
23:08 01 Feb 20
I forgot his name but this guy was very nice and very dedicated to his work. Very polite and respective to the patient. He really does his work in an excellent way. He deserve not just 5 stars. THANK YOU
09:33 31 Jan 20
Technician was very professional and accommodating. He walked me through the entire process of what to expect. I was sound asleep in no time!
05:53 31 Jan 20
My experience at my Advanced Sleep Medicine sleep study was very positive. Everything went smoothly. Both Amanda’s were professional and patient with me. Please give them both a big Thank You! from me.
21:31 30 Jan 20
better good place and the personal very professional , I'm recommend 5 stars..👍
18:49 30 Jan 20
Your technians were understanding and patient with me. I had a headache which made responding quickly difficult. Also waking up was difficult.
17:16 30 Jan 20
I had the kids room. Not fancy but comfy. 3 pillows . Lots of noise from freeway unfortunately. The staff are all awesome. I would recommend it to others.
Yolanda Francisca Sixta Uriarte
20:04 29 Jan 20
Hahn was great. Great customer service. He even texted me to tell me I left my blanket, and followed up to ensure I got it later that night.
16:50 29 Jan 20
The beds were comfy. And they were so friendly. ..great experience
05:38 29 Jan 20
Stephanie was great very nice and helpful, just need shutters or new blinds in front window the light shines in room and is to bright and fist room was very cold .
17:35 27 Jan 20
A great deal of patience and gentleness was used. They used soft voices to help one prepare to sleep. Very kind individuals working there.
05:02 27 Jan 20
Clean very friendly employees. Nice experience
20:41 26 Jan 20
My technician was wonderful! Patient and amazing. It did take almost an hour from my scheduled time to actually be seen and get all the wires done, so I’d say wait to take any medications your doctor said to take. They seemed short-staffed so it took more than fifteen minutes to be seen. Walls are pretty thin so it’d be nice if they had more “quiet” signs and reminders posted. Close and convenient place.
Kacie Chapman Diaz
20:13 26 Jan 20
First of all, you need to let people know that the appointment is for a group class. I assumed that my appointment was a one-on-one with a technician. Very disappointing in that respect.Second, when I called to schedule the appointment, the person I spoke with didn't actually say anything derogatory about Kaiser, but I was given the impression that the person felt that Kaiser patients weren't equal to other insureds.Third, I spoke with someone the day before the appointment and was told to not arrive more than 5 minutes before my appointment, otherwise I could disrupt the technician. I arrived exactly 5 minutes ahead of time and was the LAST one to arrive. This information also led me to believe that this was a one-on-one appointment.The appointment class was satisfactory. The lady conducting the class seemed surprised that I brought my husband. We occasionally attends appointments together so that if one forgets, then maybe the other remembers.Carol Davis
06:01 26 Jan 20
22:02 25 Jan 20
It was a pleasant experience. The room was clean, the bed comfortable.I especially appreciated Vanessa.I hope that is her name.She has a soothing voice and is friendly and easy to talk to.When I arrived I didn’t know what to expect. She relieved my nervousness immediately. I gave this experience 5-stars because of her.
16:45 25 Jan 20
The women who explained the process for the home sleep test was extremely professional. She explained the steps very clear and in terms that were easy to understand and follow.
23:28 22 Jan 20
Rick was very kind patient and accommodating 😊
18:18 22 Jan 20
My tech Andrew was top notch, he was very informative, caring and put me at ease. The room was spacious and like a hotel. Bed was comfy. The only difficulty was finding there building in the dark, the complex is confusing. Look for the BLUE LIGHT above the door as you drive into the parking lot. Parking is ample
00:41 21 Jan 20
Technician very kind & professional. Best night's sleep I've had in a long time. Very clean & comfortable.
14:14 20 Jan 20
Rooms and beds were very comfortable the people who assisted in the sleep study were very professional and kind thank you so much
18:21 19 Jan 20
The specialist I worked with was very accommodating and although I couldn't sleep as I normally would have I did my best.
16:46 17 Jan 20
The Technician was wonderful, made me feel comfortable. The bed was terrible, the mattress was very hard. Very uncomfortable trying to sleep on it.
18:01 14 Jan 20
Fong made things easy. Priceless!
18:47 13 Jan 20
The staff was really great very polite and professional. My first experience doing something like this and it was painless. The study was for my 9 yr old son and he wasn't nervous at all. The staff made him feel comfortable.
16:28 13 Jan 20
Mostly good.The website and someone on the phone (at the main office, not at this location) both said they'd wake me by 5:30 a.m. and I'd be ready to leave by 6. Actually, it was about an hour and a half later. I'm not complaining about the opportunity to sleep later, but it is important to know that this may happen so that you can tell your employer that you might be late to work in the morning (or if you are not bringing your car and need plan public transportation or for someone to give you a ride home) and so you know what clothing, sunglasses, etc., to bring.One suggestion: There should be a shower, both to help getting the stuff out of your hair and so that you can go to work after an overnight test without having to go home first.
21:57 12 Jan 20
The technician was excellent. Very knowledgeable and friendly.
23:02 11 Jan 20
The facility was very nice, almost like staying in a hotel. The tech on duty (Dane) was very professional. Explained every detail as we went along and was very reassuring. I did put on the CPAP about halfway through the night and not having used it before, it took some getting used to. Again, Dane was very supportive.
23:49 10 Jan 20
Amy was incredibly sweet, and it's obvious she enjoys her work. She was happy, efficient and put me at ease right away. Please tell her "thank you" again for me.
16:32 10 Jan 20
The staff was exceptional!Experience very enjoyable!
17:02 09 Jan 20
I have to give this place a 5 star but if I was able to give more stars I would, I had never been to a sleep study before and didn’t know what to expect, the tech that was assigned to me made me feel very safe and comfortable, a very nice and caring guy, I really don’t like to sleep away from home so I didn’t know how it would go, but to my surprise my stay was very good,. Thank you for caring for me
16:27 09 Jan 20
Very comfortable and friendly staffWould recommend hemet office
16:41 06 Jan 20
The young man was very friendly. Knows his job very well. Again thank you
16:34 06 Jan 20
Very good experience. Technician did a great job.
17:20 05 Jan 20
Karina the technician was very personable and profesional
18:25 02 Jan 20
Great tech. She was really nice made me feel comfortable.
17:13 02 Jan 20
Very Helpful and Informative Staff.
18:41 01 Jan 20
The therapist in my opinion would be a 5 stars. Facility a 4 or less. The bed was 100% unacceptable. Suffered backache for a week.
21:33 26 Dec 19
I was given the wrong address for the location within the business complex.
16:51 26 Dec 19
Excellent experience. My technician was kind, gentle and explained each part of the testing procedure. Room was spotless and the mattress was so comfortable. Can you tell me the brand please?
17:19 25 Dec 19
The nurse was great with my daughter very patient and explained everything to my five year old what was going to happen great service
01:46 25 Dec 19
People were very much in tune with their job. They explained everything very well.